Reporting to the Commercial Manager


The Chief Ticket Inspector has responsibility, in conjunction with the Volunteer Recruitment Manager, for identifying and recruiting suitable volunteers for the roles of Travelling Ticket Inspector (TTI).
It is the Chief TTI’s responsibility to oversee the training and competence management of TTI’s. This includes ensuring adherence to the relevant K&ESR Rules and Instructions.

Selection and Appointment

The Chief TTI is a volunteer role. Good competence and disciplinary record as a TTI is essential. Previous experience of managing volunteers would be a distinct advantage although is not essential. An understanding of what motivates volunteers and excellent communication skills is an essential element of the role.
Subject to knowledge and training, other staff with suitable knowledge of the railway’s operation may be considered for the role.

Key role and responsibilities:

• Identify, appoint and manage suitable TTI’s to act as trainers and assessors.

• Prepare and maintain training and assessment documentation for TTI’s.

• Form a close working relationship with the Roster Clerk, to ensure adequate coverage of all TTI duties as required.

• Work with the Commercial Department to identify additional requirements for major special events and in conjunction with the Roster Clerk ensure that those needs are met.

• Liaise with other staff to ensure standards of on-train presentation are met.

• Arrange an Annual TTI staff meeting and attend other K&ESR meetings for management, events and safety as required.


The Chief TTI has a good working knowledge of the K&ESR’s procedures, including:

• The Safety Management System
• The relevant sections of the Rule Book
• Working Timetable, Fortnightly Operating Notices and Special Traffic Notices.
• The procedures laid down in the Incident Manual.
• Access to HOPS rosters and details of any staff restrictions.

Remuneration and benefits:

Expenses for mobile telephone calls and stationary will be reimbursed with the agreement of the Commercial Manager.

Required Education and Training:

This position requires the successful competition of TTI training and on-going competencies assessments.

Policies Applicable to this post:

This position is subject to the adherence of the instructions, policies, procedures, rules and regulations of the K&ESR.

Appointment to the post:

This role is subject to a probation period of six months where performance will be monitored against K&ESR standards and policies. Upon a successful completion of the probationary period, the candidate would be confirmed in post.


Applications to André Freeman, Commercial Manager [email protected]